We treat your personal information with the utmost care. This policy transparently explains how your data is collected, used, and protected.
This Privacy Policy applies to your use of the joya9best platform. By using the site or app, you agree to this policy. Any changes will be published on this page.
Joya9best (referred to as "we" or "the platform") is a trusted online gaming and betting service provider in Bangladesh. We place the highest importance on the privacy of our members. This Privacy Policy clearly explains how your personal information is collected, used, and kept secure.
Joya9best Website joya9best.biz or mobile app, you are considered to have agreed to this Privacy Policy. Please read it carefully before using the site.
We believe data protection is not a formality — it is a core foundation of our relationship with you. joya9best collects as little data as possible, and what is collected is kept with the highest level of security.
Joya9best collects two types of information from you — what you provide directly and what is collected automatically. A full breakdown is provided below:
| Type of Information | What We Collect | When It Is Collected |
|---|---|---|
| Identity Document | Full name, date of birth, national ID number | Registration & Verification Period |
| Contact Information | Mobile number, email address | At the time of registration |
| Financial Information | Mobile banking number (bKash/Nagad/Rocket), transaction history | During deposits and withdrawals |
| Device Information | IP address, browser type, and operating system | While using the site or app |
| Gaming Activity | Betting history, win/loss records, and gaming session duration | Time spent playing |
| Cookies & Tracking | Session cookies, preference settings, and usage patterns | When visiting the site |
Joya9best never stores your full bank account number, card number, or PIN. Only reference information is retained after a transaction is completed.
Joya9best uses the information we collect solely for specific, legitimate purposes. We never sell your data or use it for anything beyond what's necessary. Your information is used only for the following:
If you no longer wish to receive marketing communications, you can unsubscribe at any time through your account settings or by contacting our support team.
Joya9best uses industry-leading security measures to protect your personal information. Our data protection framework is structured across the following layers:
Joya9best servers are hosted in secure data centers with 24/7 physical and digital security. In the event of a data breach, affected members will be notified within 72 hours.
You also have a role to play — use a strong password, log out after using shared devices, and never share your password or OTP with anyone.
Joya9best never sells your personal information. However, limited data may be shared with trusted third parties as part of normal service operations:
In all cases above, third parties receive only the minimum information necessary and are contractually bound to uphold our privacy standards. We ensure that no third party may use your data for their own marketing or any other purpose.
Joya9best uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience. We use the following types of cookies:
You can manage cookies through your browser settings at any time. However, disabling essential cookies may affect certain features of the site. Your cookie consent is requested on your first visit.
Every member registered at joya9best has the following rights regarding their personal information:
You may request to know what personal data we hold about you.
You may request corrections to any inaccurate or outdated information.
After your account is closed, you may request that your data be deleted.
You may request that the processing of certain data be restricted.
You may request a copy of your data in a specific format.
You may opt out of your data being used for marketing or analytics purposes.
To exercise any of the rights listed above, please support@joya9best.bizEmail us at . We'll respond within 30 days.
Joya9best strictly prohibits minors (under 18) from gaming on our platform. We do not knowingly collect any personal information from minors.
If you believe a minor is using joya9best, please contact our support team immediately.
Joya9best may update this Privacy Policy from time to time. If significant changes are made, we will:
Continued use of the site after any changes constitutes your acceptance of the updated policy. We recommend checking this page regularly.
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:
Your privacy is our top priority. Never hesitate to raise any data security concern — we are always here for you.
Our data protection practices follow industry-leading standards
All data transmissions are protected with 256-bit SSL/TLS encryption. Bank-grade encryption ensures no third party can read your information.
Logging into your joya9best account requires two steps. Even if your password is compromised, no one can access your account without the OTP.
We only collect what we need — nothing more. We never ask for or store unnecessary personal information.
Our account verification process ensures that only real individuals can access our services. This helps prevent fraud and keeps your account secure.
All data is stored on AES-256 encrypted servers. Regular backups and security audits are conducted to maintain data integrity.
Our customer support team is always available to address any data privacy concerns. Reach us via live chat or email.
Your information is completely safe with joya9best. Open an account today and start enjoying the best online gaming experience in Bangladesh.